Defective Products & Shipping Damage

OUR GOAL AT PLFIXTURES IS TO MAKE REPLACEING DEFECTIVE PRODUCTS AS EASY OR EVEN EASIER THAN DEALING IN A BRICK AND MORTAR STORE!

Tip: An email with digital pictures of a products defects or shipping damage is really appreciated by PLFixtures, the warehouse folks and the manufacturers. Pictures can not only can expidite the replacement process, but they show the packers and manufatures how to improve packaging and in some cases the actual manufacturing process. Thanks!

Defective Products

We must be notified on defective products within 10 days of your order arriving. Please check your order as soon as it arrives.

1. If you find you have a defective product.

Please Note: Do not send us your damaged or defective product. WE WILL PICK IT UP AT at no cost to you.

2. Please note: You will never have to pay the shipping charges to return a defective product frpm PLFixtures.



Defective Lighting Product Policy

3. Broken Glass - Many lighting fixtures include glass shades. If the glass shades for you fixture are cracked, broken or chipped we will send new ones. No Cost to you.


4. If the broken glass is not replaceable we will send you a new fixture and pick up the old. No cost to you.


5. Scratched dented or defective finishes. We send a new fixture and pick up the old one no cost to you. WE MAY ASK FOR PICTURES OF THE DAMAGE to expedite the process.


6. Broken or missing parts. If the parts are replaceable we will send new parts, If not we send a new fixture. No cost to you. WE MAY ASK FOR PICTURES OF THE DAMAGE to expedite the process.



Defective Plumbing Product Policy



7. Scratched, dented, or otherwise obviously broken faucets or sinks. We issue a UPS call tag and have UPS pick up the defective product, which usually happens the next business day. We then send you a new one as soon as we have confirmation from UPS (Usually as soon as UPS scan it at your door) . No cost to you.


8. Leaking faucets. Same as above.

For products found to be defective after 30 days from the order date.
Please Contact US. for:
1. Artisan
2. Belle Foret
3. Elizabethan Classics
4. Latoscana
5. Schon
6. Sea Gull Lighting
7. World Imports Lighting
8. Monte Carlo Lighting
9. Murray Feiss Lighting
10. Kichler Lighting
11. Vaxcel Lighting
    For All Other Manufactures After 30 Days
    In general, if products that have installed our found to defective after 30 days are the responsibility of the manufacturer, but feel free to contact us for help, especially with Kohler plumbing. (We can usually expidite the replacement process.) OR call the manufacturers number number listed in your documentation. Please! Contact US if you have any problem at all getting customer service from a manufacturer.



Woops! We Sent the Wrong Product

It seldom happens, but when it happens it is annoying for both of us!

1. We will pick up the incorrect product at the shipping address or any address you specify at our expense.
2. If this is not convenient we will send you a label for the product and you can drop it off at UPS or Staples at your convenience.
3. We will reship the correct product at our expense.
4. Please note: There are no restock fees on returned incorrectly shipped products.



UPS Shipping Damage

1. The UPS shipping damage policy only applies to products shipped by UPS. For Orders shipped by LTL Freight, please refer to LTL Shipping Damage below.


2. Please note: You will never have to pay the shipping charges to return a defective product from PLFixtures.


3. All shipping damage must be reported within 10 days of receiving your order..


4. Broken Glass - Many lighting fixtures include glass shades. If the glass shades for you fixture are cracked, broken or chipped we will send new ones. No Cost to you.


5. If you are home when UPS delivers and you package has obvious shipping damage. Please refuse it (do not sign for it) and have the driver note the damage.


6. We will give you credit as soon as we have confirmation the product was refused for damage.

Please note: Most sinks are double boxed with v-board protection between boxes. The outer box may be beat up but the inner box may be fine.

7. If you are not home and UPS leaves you a obvious shipping damaged product. Give us a call. We either pick the item up (at our expense) and give you a credit or or give you a credit. we may have you hold it for UPS to inspect (10 days max)


8. YOU WILL GET FULL CREDIT FOR THE DAMAGE PRODUCT INCUDLING ANY SHIPPING CHARGES INCLUDED IN THE ORDER.


9. We will reship the product when:
   1. In the case of refused products, we reship immediately, with no charges to you.
   
   
   2. If we are going to pick the product up , it will be reshipped with no charges to you.
   
   

   Please note: In the case of extremely expensive faucets and/or sinks, we may elect to not reship until the item has been picked up by ups.

   3. If the defective product is going to be scrapped or held for a freight carrier inspection, we will generally reship immediately, with no charges to you..
   
   



 

LTL Motor Freight Carrier Shipping Damage

Items to heavy or large for UPS or FedEx ship by LTL Delivery.
They are designated throught the site by this graphic:



PLEASE READ THIS if you are ordering products Shipped by LTL Delivery Freight Companies

Products shipped by LTL are bathtubs, vanities, countertops and several sinks on our site that are to large or heavy for UPS.

Please note: 98.6% of LTL Deliveries from PLFixtures in 2010 never have a problem, and if they do the vast majority are solved successfully.

Plumbingandlightingfixtures.com LLC is not liable for shipping damage that is caused by Motor Freight Carriers. All products are in perfect condition when they are shipped by our suppliers. Products are packaged to resist shipping damage, when handled in the responsible manor we expect our carriers to use. ALL CLAIMS FOR ORDERS SHIPPED BY LTL FREIGHT SHIPPING DAMAGE MUST BE FILLED WITHIN 10 DAYS OF RECEIVING YOUR ORDER.

We are shipping your order on your behalf. Claims for damaged or missing shipments are made against the respective carrier. At your request, we will file and handle a claim on your behalf within the allotted time frame of 10 days.

To insure that you receive full credit for shipping damage on your LTL Freight order, it is imperative that you follow the steps below before signing for the shipment. This will also help reduce the need to file a claim with the freight carrier.

1. It is the responsibility of the recipient of the order to check the product for damages by first inspecting the exterior of the container, and then by opening the box and inspecting the product. Do this before signing for the order. (meaning there is no visible damage and you accept the product as is).


2. On the exterior inspection, if you see obvious damage to the container, (i.e. Smashed box, punctures/holes in the box, protruding or broken parts, hear broken parts when moved) you should refuse to accept the product or order. We will ship another as soon as we have confirmation that it was refused due to damages. There will be no additional cost to you.


3. Next, open the box and inspect the product thoroughly. Look for cracks in vanity tops, broken or chipped corners on sinks, scratches or abrasions of any kind. In the case of things like vanities please eatch for things like broken legs. These are all reasons to refuse the product without signing for it. If you find these or other problems, refuse to accept the product or orderWe will ship another as soon as we have confirmation that it was refused due to damages. There will be no additional cost to you.


4. If the freight driver insists the order be signed for before the steps above have been taken, the recipient MUST notate this on the paper work (i.e. “Driver will not allow proper inspection of delivery without signing for the shipment”). KEEP A COPY and advise us of the situation immediately.We will then be better equipped to recoup the funds from the freight company if you find damage.


5. If the order is signed for clear and the customer then finds the product has been damaged by the freight company, the freight company will genrally not take responsibility for this damage due to the receiver's signature. PLFixtures will then come out of pocket to refund our customer 25% as a courtesy.


6. Give us a call at 866-376-9851 (while the carrier is there if you wish) or Contact US. Motor Freight Carriers are companies like Roadway, Estes, Yellow Freight, etc.