Terms & Conditions


The best place to by plumbing and lighting products online, PLFixtures.com (plumbingandlightingfixtures.com LLC) stands behind it's products and want you be 100% satisfied with every order. plumbingandlightingfixtures.com LLC delivers only brand new high-quality products, in excellent condition, to your door.
  • ALL products are covered by their respective manufacturer's warranty.
  • ALL products are standard production products. We DO NOT have "special products" made for us.
  • We do not sell factory seconds or surplus of any kind. No exceptions.
    • If you are not happy with your order please Contact US.
  • For your protection: We reserve the right to not process an order, until we speak to the credit card holder, to make sure the order is legitimate.

    • General Returns & Restock Fees (Buyer's Remorse Returns.)

    Defective Products or Shipping Damage
          Wrong Product Shipped
          UPS Shipping Damage
         LTL Shipping Damage

    Payment Methods

    Disclaimers

    1. If you need to cancel an order, contact us as soon as possible by both phone and email!
    2. After an order has moved into the pick/print (the producted picked up in the warehouse, packaged and the label printed) stage it is sometimes to late to stop the order.

    General Returns (Buyer's Remorse) (I do not want this product.)


    Please Note: Do not send products to our company headquarters in Maine, unless directed to do so by customer service.

  • Products can be returned for 30 days from the original purchase date.

  • Products returned to the incorrect address or without the correct info on the label, as directed by ciustomer service, may be impossible to to find and give credit for..

  • Products marked with: DBM or Closeout - Means the product has been discontinued by the manufacturer. All Sales are final (except for defective products). Sorry! No Buyers remorse returns on this products.
    • Returns are limited to defective products.


    How to Make a Return

  • Please Contact US to get a Return Authorization number AND RETURN shipping address for your return. (Some products will not return to the same as where they shipped from.)

  • All returned merchandise must be in resalable condition

  • The product must be free from scratches and/or defects

  • Items must have the manufacturer's documents that came in the box.

  • All merchandise can not have been installed

  • You must have the original packaging for the item.

  • There cannot be any writing on the original packaging

  • Send your return back by FedEx or UPS

  • You are responsible for shipping damage to your returns. Please insure your shipments. We can not give credit for damaged products.

  • Please keep your tracking number.

  • Shipping charges are not refundable.

  • We are not responsible for any labor costs, which occur as the result of the installation of wrong or defective parts. In addition we are not responsible for lost shipments. You must file a lost shipment freight claim with the respective shipper.
  • We will do our best to process the return quickly. Please allow 14-21 days for processing.
  • Refunds will be credited to the original purchasing credit card account number only.
    • Tip: How to avoid shipping damage on your return:
  • If the items you are returning are packaged only in the manufactures original packaging, please leave them in their package AND repack them securely in another box.

  • Double boxing and packing material, as noted above, usually eliminates all shipping damage, but if it does occur we will notify you by phone immediately and email you information on the damage so you can notify your carrier for a claim.

      • Restock Fees on Buyer's Remorse Returns (I do not want this product.)

      Please note: Restock fees only apply to general buyer's remorse returns and delivery refusals, NOT to products with shipping damage or other defects.

    • Artisan Sinks and Faucets NO RESTOCK FEES on buyer's remorse returns on Artisan Sinks and Faucets (Customer Pays Return Shipping)

    • Ruvati 20% Restock Fee on buyer's remorse returns on Ruvati 16-Gauge Sink Packages (Customer Pays Return Shipping)

    • Sea Gull Lighting NO RESTOCK FEES on buyer's remorse returns on Sea Gull Lighting* regular online orders.(Customer Pays Return Shipping) except as noted below.

      *Please Note on Sea Gull Lighting Special Job Quote Orders: A 25% Restock Fee will apply to all buyers remorse returns on Sea Gull custom job quote orders. (Customer Pays Return Shipping)

    • Lyons Acrylic Sinks 20% restock fee Plus Shipping to Dowagic, MI. Note: You must get a Return Authorization Number from Us to put on the package, or Lyons may not be able to find your return.

    • Whitehaus 20% restock fee plus return shipping.

    • 15% restock fee On all other buyer's remorse returns to PLFixtures.

    • The customer pays the return shipping on all buyer's remorse returns.

    Defective Products & Shipping Damage


    OUR GOAL AT PLFIXTURES IS TO MAKE REPLACEING DEFECTIVE PRODUCTS AS EASY OR EVEN EASIER THAN DEALING IN A BRICK AND MORTAR STORE!

    Tip: An email with digital pictures of a products defects or shipping damage is really appreciated by PLFixtures, the warehouse folks and the manufacturers. Pictures can not only can expidite the replacement process, but they show the packers and manufatures how to improve packaging and in some cases the actual manufacturing process. Thanks!

      Defective Products

    1. If you find you have a defective product.

      2.  Please Note: Do not send us your damaged or defective product. WE WILL PICK IT UP AT at no cost to you.
    2. Please note: You will never have to pay the shipping charges to return a defective product purchased at PLFixtures..

      3. Defective Lighting Product Policy

    3. Broken Glass - Many lighting fixtures include glass shades. If the glass shades for you fixture are cracked, broken or chipped we will send new ones. No Cost to you.

    4. If the broken glass is not replaceable we will send you a new fixture and pick up the old. No cost to you.

    5. Scratched dented or defective finishes. We send a new fixture and pick up the old one no cost to you. WE MAY ASK FOR PICTURES OF THE DAMAGE to expedite the process.

    6. Broken or missing parts. If the parts are replaceable we will send new parts, If not we send a new fixture. No cost to you. WE MAY ASK FOR PICTURES OF THE DAMAGE to expedite the process.

      7. Defective Plumbing Product Policy


    7. Scratched, dented, or otherwise obviously broken faucets or sinks. We issue a UPS call tag and have UPS pick up the defective product, which usually happens the next business day. We then send you a new one as soon as we have confirmation from UPS (Usually as soon as UPS scan it at your door) . No cost to you.

    8. Leaking faucets. Same as above.

      9. For products found to be defective after 30 days from the order date.
        Please Contact US. for:
      1. Artisan
      2. Belle Foret
      3. Elizabethan Classics
      4. Latoscana
      5. Schon
      6. Sea Gull Lighting
      7. World Imports Lighting
      8. Monte Carlo Lighting
      9. Murray Feiss Lighting
      10. Kichler Lighting
      11. Vaxcel Lighting
        For All Other Manufactures After 30 Days
        In general, if products that have installed our found to defective after 30 days are the responsibility of the manufacturer, but feel free to contact us for help, especially with Kohler plumbing. (We can usually expidite the replacement process.) OR call the manufacturers number number listed in your documentation. Please! Contact US if you have any problem at all getting customer service from a manufacturer.

        Woops! We Sent the Wrong Product

        It seldom happens, but when it happens it is annoying for both of us!
      1. We will pick up the incorrect product at the shipping address or any address you specify at our expense.
      2. If this is not convenient we will send you a label for the product and you can drop it off at UPS or Staples at your convenience.
      3. We will reship the correct product at our expense.
      4. Please note: There are no restock fees on returned incorrectly shipped products.

      Tip: An email with digital pictures of a products defects or shipping damage is really appreciated by PLFixtures, the warehouse folks and the manufacturers. Pictures can not only can expidite the replacement process, but they show the packers and manufatures how to improve packaging and in some cases the actual manufacturing process. Thanks!

        UPS & FedEx Shipping Damage

      1. The UPS shipping damage policy only applies to products shipped by UPS & FedEx. For Orders shipped by LTL Freight, please refer to LTL Shipping Damage below.

      2. Please note: You will never have to pay the shipping charges to return a defective product purchased at PLFixtures..
      3. All shipping damage must be reported within 10 days of receiving your order..

      4. Broken Glass - Many lighting fixtures include glass shades. If the glass shades for you fixture are cracked, broken or chipped we will send new ones. No Cost to you.

      5. If you are home when UPS delivers and you package has obvious shipping damage. Please refuse it (do not sign for it) and have the driver note the damage.

      6. We will give you credit as soon as we have confirmation the product was refused for damage.

        7. Please note: Most sinks are double boxed with v-board protection between boxes. The outer box may be beat up but the inner box may be fine.
      7. If you are not home and UPS leaves you a obvious shipping damaged product. Give us a call. We either pick the item up (at our expense) and give you a credit or or give you a credit. we may have you hold it for UPS to inspect (10 days max)

      8. YOU WILL GET FULL CREDIT FOR THE DAMAGE PRODUCT INCUDLING ANY SHIPPING CHARGES INCLUDED IN THE ORDER.

      9. We will reship the product when:
        1. In the case of refused products, we reship immediately, with no charges to you.

        2. If we are going to pick the product up , it will be reshipped with no charges to you.

          3. Please note: In the case of extremely expensive faucets and/or sinks, we may elect to not reship until the item has been picked up by ups.

        3. If the defective product is going to be scrapped or held for a freight carrier inspection, we will generally reship immediately, with no charges to you..


       

      LTL Motor Freight Carrier Shipping Damage

      Items to heavy or large for UPS or FedEx ship by LTL Delivery.
      They are designated throught the site by this graphic:
      LTL DELIVER


      PLEASE READ THIS if you are ordering products Shipped by LTL Delivery Freight Companies

      Products shipped by LTL are bathtubs, vanities, countertops and several sinks on our site that are to large or heavy for UPS.

      Please note: 98.6% of LTL Deliveries from PLFixtures in 2010 never have a problem, and if they do the vast majority are solved successfully.

      Plumbingandlightingfixtures.com LLC is not liable for shipping damage that is caused by Motor Freight Carriers. All products are in perfect condition when they are shipped by our suppliers. Products are packaged to resist shipping damage, when handled in the responsible manor we expect our carriers to use. ALL CLAIMS FOR ORDERS SHIPPED BY LTL FREIGHT SHIPPING DAMAGE MUST BE FILLED WITHIN 7 DAYS OF RECEIVING YOUR ORDER.

      We are shipping your order on your behalf. Claims for damaged or missing shipments are made against the respective carrier. At your request, we will file and handle a claim on your behalf within the allotted time frame of 7 days. Someone must be present to accept all LTL shipments. Do not let a carrier drop-off a shipment with no one there to inspect it. To do so accepts the order in as is condition.

      To insure that you receive full credit for shipping damage on your LTL Freight order, it is imperative that you follow the steps below before signing for the shipment. This will also help reduce the need to file a claim with the freight carrier.

      1. It is the responsibility of the recipient of the order to check the product for damages by first inspecting the exterior of the container, and then by opening the box and inspecting the product. Do this before signing for the order. (meaning there is no visible damage and you accept the product as is).

      2. On the exterior inspection, if you see obvious damage to the container, (i.e. Smashed box, punctures/holes in the box, protruding or broken parts, hear broken parts when moved) you should refuse to accept the product or order. We will ship another as soon as we have confirmation that it was refused due to damages. There will be no additional cost to you.

      3. Next, open the box and inspect the product thoroughly. Look for cracks in vanity tops, broken or chipped corners on sinks, scratches or abrasions of any kind. In the case of things like vanities please eatch for things like broken legs. These are all reasons to refuse the product without signing for it. If you find these or other problems, refuse to accept the product or orderWe will ship another as soon as we have confirmation that it was refused due to damages. There will be no additional cost to you.

      4. If the freight driver insists the order be signed for before the steps above have been taken, the recipient MUST notate this on the paper work (i.e. “Driver will not allow proper inspection of delivery without signing for the shipment”). KEEP A COPY and advise us of the situation immediately.We will then be better equipped to recoup the funds from the freight company if you find damage.

      5. If the order is signed for clear of damage and the customer then finds the product has been damaged by the freight company, the freight company will genrally not take responsibility for this damage due to the receiver's signature. Please note: Someone must be present to accept all LTL shipments. Do not let a carrier drop-off a shipment with no one there to inspect it. To do so accepts the order in as is condition.


      6. Give us a call at 866-376-9851 (while the carrier is there if you wish) or Contact US. Motor Freight Carriers are companies like Roadway, Estes, Yellow Freight, etc.

        Payment Methods
        For Your convenience we accept the following methods of payment:
      1. American Express
      2. Discover
      3. MasterCard
      4. Visa
      5. Paypal Express
      6. Google Checkout
      7. Personal or Business Check by mail (We ship your order once we receive your check and it clears our bank.)
      8. Orders are not binding until payment as been accepted and verified.
      9. Your order is not binding and your credit card is not charged until your order actually ships and we have a tracking number for you.
      10. All prices are listed in US Dollars, unless otherwise indicated.
      11. All applicable state, local, federal and international taxes and fees apply and will be clearly displayed during checkout.
      12. Orders are not binding until payment as been accepted and verified.
      13. Plumbingandlightingfixtures.com LLC reserves the right to cancel an order before it is shipped after reviewing the order for errors and checking the payment method for irregularities.
      14. For your protection: We reserve the right to not process any order, untill we speak to the credit card holder to make sure the order is legitimate.

        Disclaimers

        NOTE:
      • Faucets & Accessories are not included with sinks, even if they are shown in a picture, unless the product desrciption states that they are.
      • Plumbingandlightingfixtures.com LLC is not responsible for repair and installation charges for any products including defective products.
      • Plumbingandlightingfixtures.com LLC assumes no liability for injury or damage caused by the products we sell.
      • Due to the differences in monitors, technical factors, and characteristics of some of our finishes, the colors shown on our sites cannot be represented with all their true qualities. The color tiles should only be considered a guide.
      • All product pictures are furnished by the manufacturer. In many cases there is not a picture for every finish of a product available, in which case we substitute an alternate finish to show the item style. Please check the product description for the correct finish. We are not responsible for items shipped in the wrong finish when the correct finish is in the description.
      • Database errors: We do our best to avoid database errors, but the do happen. We reserve the right to correct product description and pricing errors at anytime and to possible.not honor orders with serious pricing, picturer, or desciption errors.
      • Pricing errors: In the case of gross pricing errors (seldom happens) (like a $500.00 faucet for $5 ) we reserve the right not to approve the order if the sales price is below our cost. We will, however, reprice it at our cost for you.
      • Product pricing is subject the change at anytime.
      • Plumbingandlightingfixtures.com LLC reserves the right to cancel an order before it is shipped after reviewing the order for errors and checking the payment method for irregularities.
      • These terms and Conditions are subject the change at anytime.
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